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Player Wellbeing

Responsible Gaming at baijee

baijee believes that gaming should always be entertaining, not harmful. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control — from deposit limits and time-out features to full self-exclusion options.

18+ Only Deposit Limits Available Self-Exclusion Tool 24/7 Support Fair Play Certified
Player Protection Our top priority
Spending Controls Set your own limits
Self-Exclusion Pause anytime
Free Support No judgment, always available
Our Commitment

Gaming Should Always Be Fun

At baijee, we are committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We firmly believe that online gambling — whether it is cricket betting, live casino, or slots — is a form of entertainment, and it should stay that way. The moment gaming stops being fun and starts causing stress, financial strain, or relationship problems, it is time to take action.

Our responsible gaming policy is built around one simple principle: you are always in control. baijee provides a range of practical tools that allow you to set boundaries around your spending, your session time, and your overall access to the platform. These tools are available to every registered player at no cost and can be activated or adjusted directly through your account dashboard or by contacting our support team.

Problem gambling is a recognised health concern, and baijee takes it seriously. If you find that you are spending more than you intended, chasing losses, lying to family members about your gambling activity, or feeling anxious when you are not playing — these are warning signs that deserve immediate attention. baijee encourages every player to use the self-assessment checklist on this page and to reach out for help without hesitation if needed.

Responsible gaming at baijee is not just a compliance exercise — it is a genuine commitment embedded in how we design our platform, how we train our support staff, and how we communicate with our players. We will never encourage a player to keep gambling beyond their means, and we will always prioritise your wellbeing over our revenue.

Gambling Is Not a Way to Make Money

All casino games and sports bets carry a statistical house edge. Over the long run, the platform retains a mathematical advantage. Please treat every wager as the cost of entertainment — never gamble with money you cannot afford to lose, and never use gambling as a strategy to recover financial losses or debts.

Seek Help If You Experience Any of These
  • Spending more money or time gambling than planned
  • Feeling irritable or anxious when not gambling
  • Chasing losses by placing larger or more frequent bets
  • Borrowing money or selling assets to fund gambling
  • Neglecting work, studies, or family responsibilities
  • Hiding your gambling activity from people close to you

If any of the above applies to you, please contact baijee support immediately or activate the self-exclusion tool described below.

18+

Strictly 18+ — No Exceptions

The baijee platform is available exclusively to adults aged 18 and above. Creating an account, depositing funds, placing bets, or accessing any game on baijee.org is strictly prohibited for anyone under the age of 18. All new accounts are subject to identity verification (KYC) to confirm age eligibility. If we discover or reasonably suspect that an account belongs to a person under 18, that account will be immediately suspended, the balance forfeited, and all personal data deleted in line with our Privacy Policy. Parents and guardians are strongly encouraged to use parental-control software to prevent minors from accessing online gambling platforms.

Platform Tools

Tools That Keep You in Control

baijee provides a full suite of player-protection tools built directly into your account. Every tool listed below is free to use, takes effect immediately or within the timeframe stated, and can be requested through your account dashboard or by emailing [email protected].

Deposit Limits

Set a maximum daily, weekly, or monthly deposit cap on your baijee account. Once the limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered at any time and take effect immediately. Increasing a limit requires a 24-hour cooling-off period before it comes into force.

Session Time Limits

Define how long a single gaming session can last. When your session limit is reached, baijee will display a clear notification and log you out automatically. This feature helps prevent unintentional extended play and is particularly useful for players who find it difficult to track time while gaming.

Loss Limits

Set a ceiling on how much you are willing to lose within a given daily, weekly, or monthly period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This tool is one of the most effective ways to prevent chasing losses.

Time-Out (Short Break)

Take a short break from the baijee platform for a period of 24 hours, 48 hours, one week, or one month. During a time-out, your account remains registered but you cannot log in, deposit, or place bets. The time-out period cannot be cancelled early — it runs its full course. You may still contact support during this period.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need a significant break from gambling. You can self-exclude for six months, one year, two years, three years, or permanently. During self-exclusion, your account is deactivated and you cannot reactivate it before the chosen period expires. Permanent self-exclusion is irreversible.

Reality Checks

Enable pop-up reality check reminders that appear on your screen at regular intervals — every 30 minutes, every hour, or every two hours — to inform you how long your current session has been running and how much you have wagered. This gentle nudge helps you stay aware of your gambling activity in real time.

Self-Exclusion

How to Self-Exclude on baijee

Self-exclusion is one of the most powerful tools available to baijee players who feel their gambling is becoming problematic. It completely deactivates your account for the duration you choose, preventing any login, deposit, or wagering activity.

To activate self-exclusion on baijee, you have two options:

Option 1 — Account Dashboard: Log in to your baijee account, navigate to the Responsible Gaming section of your account settings, select "Self-Exclusion", choose your preferred duration, and confirm your request. The exclusion takes effect within minutes.

Option 2 — Contact Support: Send a written self-exclusion request to [email protected] from your registered email address. State your full name, username, and the duration of exclusion you require. Our team will process the request within two hours and send you a written confirmation.

During the self-exclusion period, baijee will also suppress all marketing communications sent to your registered contact details. If you receive any promotional message during your exclusion, please report it immediately so we can investigate and resolve the issue.

Exclusion Durations

Available Self-Exclusion Periods

6 Months
Short-term

A half-year break. Suitable for players who need a clear, defined pause to reassess their habits before potentially returning.

1 Year
Recommended

A full-year exclusion gives substantial time to build healthier routines and seek professional support if needed.

2–3 Years
Extended

Multi-year exclusion for players who require a longer period of complete separation from online gambling activity.

Permanent
Irreversible

A permanent, lifetime exclusion from baijee. This cannot be reversed under any circumstances. Choose this if you are certain you never want to gamble on baijee again.

Self-Assessment

Are You Gambling Responsibly?

The questions below are adapted from widely used responsible gambling screening tools. Answer them honestly for yourself. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact support and activate a time-out or self-exclusion.

1
Have you ever spent more money gambling than you originally planned when you started that session?
2
Have you borrowed money, sold personal belongings, or gone into debt to fund your gambling activity?
3
Do you find yourself thinking about gambling frequently when you are doing other things — at work, studying, or spending time with family?
4
Have you tried to stop or reduce your gambling and found it difficult or impossible to do so?
5
Do you gamble to escape personal problems, stress, anxiety, depression, or loneliness?
6
Have you lied to friends, family members, or colleagues about how much time or money you spend gambling?
7
After losing money gambling, do you feel a strong urge to return and win it back as quickly as possible?
8
Has gambling negatively affected your relationships, your job, your studies, or your mental or physical health?
Tips for Safe Play

Staying in Control

Set a budget before you play. Decide how much you are willing to spend before you open a game or place a bet. Treat that amount as the cost of entertainment — once it is gone, your session ends.

Never chase losses. Losing is a normal part of gambling. Chasing losses by placing bigger bets or extending your session beyond your budget almost always leads to larger losses and greater frustration.

Take regular breaks. Use baijee's session time limit and reality check features to prompt yourself to step away from the screen at regular intervals. Continuous play without breaks impairs decision-making.

Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary one. Make sure you maintain relationships, hobbies, and commitments outside of gaming.

Never gamble under the influence. Alcohol, drugs, extreme fatigue, or heightened emotional states significantly impair judgement and increase the likelihood of irresponsible wagering decisions.

Keep gambling money separate. Never use money earmarked for essential expenses — rent, groceries, bills, or savings — for gambling. Use only genuine discretionary income.

Get Help

Support Is Always Available

If you feel that gambling is becoming a problem for you or someone you care about, do not wait. Reaching out early makes a significant difference. baijee's support team is available 24 hours a day, seven days a week, and will handle every responsible gaming enquiry with complete confidentiality and without judgement.

baijee Live Chat Support

Access our live chat tool directly inside your baijee account dashboard. Available 24/7 with an average first response time of under two minutes. Ask our support agents to activate any responsible gaming tool on your behalf — they are trained to help.

Email Our Support Team

Send a responsible gaming request or enquiry to our dedicated support team. Write to us at:

[email protected]

We typically respond within two hours during BST (UTC+6) peak hours. All responsible gaming requests are handled as a priority.

External Help & Counselling

If you feel you would benefit from professional counselling or peer support outside of baijee, we encourage you to seek assistance from qualified mental health professionals or addiction support services in your area. Asking for help is a sign of strength, not weakness.

Play Responsibly — Enjoy Gaming on Your Own Terms

baijee is here to provide an enjoyable, secure, and transparent gaming experience for adults in Bangladesh. Set your limits, play at your pace, and reach out any time you need support.

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